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We can be reached 24 hours a day at 410-848-3933 for all locations
Last Updated: June 12, 2023
By using or accessing the Services, you agree to these Terms, as may be updated from time to time in accordance with Section 11 below. If you do not agree to the following Terms, do not access or use the Services.
Notice of Binding Arbitration. These Terms provide that all disputes between you and us that in any way relate to these Terms or your use of the Services will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights under these Terms. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review Section 14 below entitled "Interpretations and Disputes" for the details regarding your agreement to arbitrate any disputes with us.
Account Security. To use the Sites you must (i) be at least eighteen (18) years of age; (ii) have not previously been suspended or removed from the Sites; and (iii) register for and use the Sites in compliance with any and all applicable laws and regulations.
Account Registration. To access some features of the Services, you may be required to register for an account. When you register for an account, we may ask you to give us certain identifying information about yourself, including but not limited to your email address and other contact information, and to create a user name and password ("Registration Information"). When registering for and maintaining an account, you agree to provide true, accurate, current, and complete information about yourself. You also agree not to impersonate anyone, misrepresent any affiliation with anyone else, use false information, or otherwise conceal your identity from CFS for any purpose. You are solely responsible for maintaining the confidentiality and security of your password and other Registration Information. For your protection and the protection of other users, we ask you not to share your Registration Information with anyone else. If you do share this information with anyone, we will consider their activities to have been authorized by you. If you have reason to believe that your account is no longer secure, you must immediately notify us at firstname.lastname@example.org.
Your Use of the Services and Prohibited Conduct. You are granted a limited, non-exclusive, revocable right to access and use the Services solely for your personal or non-commercial use; provided, that if you are a Client, your commercial use in connection with your Site is permitted for your business. Except for the limited right expressly granted to you in these Terms, CFS and its licensors expressly reserve all other rights and licenses to the Services and their content. You agree not to:
Use the Services for any illegal purpose, or in violation of any local, state, national, or international law;
Violate or encourage others to violate the rights of third parties, including intellectual property rights;
Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate, or that violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity;
Interfere in any way with, bypass or attempt to bypass any security-related features of the Services;
Interfere with the operation or any user's enjoyment of the Services, including by uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code, making unsolicited offers or advertisements to other users, or attempting to collect personal information about users or third parties without their consent;
Deep-link to any feature or content on the Services, or access, monitor or copy any content or information of the Services using any robot, spider, scraper, crawler or other automated means or any manual process for any purpose without CFS's express written permission;
Use, reproduce, modify, distribute or store any part of the Services (including obituaries, event information, or other content) for any purpose without the prior written permission of CFS;
Perform any fraudulent activity, including impersonating any person or entity, claiming false affiliations, accessing the accounts of other users without permission, or falsifying your identity or any information about you, including age or date of birth;
Post, disseminate, submit, transmit, host, share, and/or publish advertisements or solicitations of business; or
Sell or otherwise transfer the access granted herein.
Terms of Sale for Products. CFS's ecommerce store may be embedded into, or otherwise linked to by or accessible from, a Client website. If you are using the Services in connection with a Client website, please be aware that such Client will receive consideration or benefit from CFS for Products that you purchase from CFS in connection with the Services, including, without limitation, items such as memorial trees, flowers and other gift items.
CFS uses reasonable efforts to make the descriptions of its Products accurate. However, CFS does not warrant that the descriptions, depictions or other content of the Services are accurate, reliable, complete, or current. We reserve the right to unilaterally correct any inaccuracies and otherwise update descriptions, depictions and other content accessible in connection with the Services without notice. The prices for Products are subject to change. It is possible for the price of a Product to change between the time you add it to your shopping cart and the time you check out. In the event a Product is listed at an incorrect price due to typographical or other error, we reserve the right to refuse or cancel any orders placed for any Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit or debit card account in the amount of the incorrect price.
All prices are stated exclusive of all sales, use, value added and other taxes, and all shipping and related costs and expenses, all of which will be your responsibility. The risk of loss and title for all Products passes to you upon delivery of the Product to the carrier.
Memorial Tree Program. You agree and acknowledge that CFS may be limited on when or where we, our affiliates, or partners may plant a tree purchased through our Memorial Tree Program. For example, a purchased tree may not be available for planting during certain times of the year or due to weather. CFS and its affiliates, suppliers, and partners cannot and do not guarantee that a tree purchased through our Memorial Tree Program will be planted in a particular timeframe or location or that the tree will be a certain type or size.
Third Party Content. The Services may contain links to third party websites and services. CFS provides such links as a convenience, and does not control or endorse these websites and services. You acknowledge and agree that CFS has not reviewed the content, advertising, products, services, or other materials that appear on such third party websites or services, and is not responsible for the legality, accuracy, or appropriateness of any such content, and shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third party websites or services.
Intellectual Property. You acknowledge and agree that when you submit an obituary, post comments, submit a tribute video or image, or post or submit other content (together, "Content") to CFS or via the Services, including to any website of any funeral home or other funeral professionals provided by CFS, such Content will be shared with and stored by CFS and its affiliates and partners, including but not limited to Tribute Archive (tributearchive.com), and may also be used in connection with other products and services provided by CFS and its affiliates and partners in connection with the Sites, including products such as Tribute Book. With respect to any images or videos that you post or provide in connection with the Services, you represent and warrant that you have secured the permission of any living persons depicted therein to (i) post them, and (ii) the use of such Content as set out in these Terms. You hereby grant to CFS and its agents, attorneys, representatives, predecessors, successors, affiliates, parents, subsidiaries, nominees, licensees, executors, administrators, assigns, funeral homes or other funeral professionals that are our Clients, and those acting with authority of the foregoing (collectively, "CFS Parties"), a worldwide, non-exclusive, perpetual, irrevocable, royalty free, transferable, and sublicensable right and license to use, share, reproduce, distribute, sell, prepare derivative works of, excerpt, publicly display, publicly perform, host, cache, route, transmit, store, reformat, excerpt, edit, archive, index, create algorithms based on, modify, and/or transcode such Content in any and all formats and through any and all means and channels, including without limitation through downloading technologies, on the internet, and in publications and advertisements. You also hereby irrevocably waive, as against the CFS Parties, all moral rights and rights of restraint in such Content. The license, consent, and release herein are binding upon you and your heirs, executors, administrators, successors, licensees, and assigns.
Except for Content, all text, graphics, photographs, videos, user interfaces, trademarks, logos, taglines, animations, sounds, music and other materials contained on or comprising the Services, including without limitation the design, structure, selection, organization, compilation, display, arrangement, expression, and "look and feel" of the Sites and Services, and the software comprising and/or embodying the foregoing (collectively, the "CFS Materials"), are owned, controlled, or licensed by or to CFS, and are protected under applicable intellectual property laws, including without limitation copyright, trade dress, trademark, and/or patent laws. Your use of the Services gives you no ownership rights in the CFS Materials.
CFS, or third parties from whom CFS has permission, own the trademarks and service marks that are used in the Services. All rights are reserved by CFS and said third parties, and no implied rights are granted to you or any third parties. These and other graphics, logos, service marks, trademarks, and trade dress of CFS and its licensors may not be used without prior written consent of CFS or its licensor, as the case may be. Without limiting the foregoing, no CFS trademark or trade dress may be used in connection with any product or service that is not CFS's in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits CFS.
You grant CFS a perpetual, royalty free, irrevocable, sub-licensable, assignable, and transferable license to any feedback, submissions, ideas, concepts, know how, or techniques that you submit about the Services or CFS Materials for any purpose (including, without limitation, commercialization) and without compensation to you.
User Content. You represent and warrant that you own or otherwise have the rights, licenses, consents and permissions necessary to provide CFS the Content you provide in connection with the Services. If you believe that your Content or any other material posted in connection with the Services has been used in a way that constitutes copyright infringement, please notify us following the procedures set forth in this Section. We respect the intellectual property rights of others and expect our users to do the same. In accordance with the Digital Millennium Copyright Act, we will respond promptly to notices of alleged infringement that are reported to our designated Copyright Agent, identified below.
Notices of Alleged Infringement:
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Services by sending us a notice ("Notice") complying with the following requirements.
Identify the copyrighted works that you claim have been infringed.
Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
Provide your mailing address, telephone number, and, if available, email address.
Include both of the following statements in the body of the Notice:
"I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."
"I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."
Provide your full legal name and your electronic or physical signature.
Please deliver this Notice, with all items completed, to our designated Copyright Agent at the following address:
c/o Tribute Technology
2501 Parmenter Street, Suite 300C
Middleton, WI 53562
CFS has adopted and implements a policy that provides for termination in appropriate circumstances of accounts of users who repeatedly infringe copyright or other intellectual property rights of CFS or others.
Indemnification. You agree that you will be personally responsible for your use of the Services, and you agree to defend, indemnify, and hold harmless CFS, its affiliates, and each of their respective directors, officers, employees and agents from and against any and all claims, liabilities, damages, losses, and expenses (including attorneys' and accounting fees and costs), arising out of or in any way connected with (i) your access to, use of, or alleged use of the Services, including, without limitation, involving any Content you post or submit to us or in connection with the Services; (ii) your violation of the Terms or any applicable law or regulation; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; (iv) any disputes or issues between you and any third party; or (v) access to, use of, or alleged use of the Services by anyone accessing the Services using your user name and password. CFS reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. For the avoidance of doubt and without limiting the foregoing, you agree to indemnify CFS against any claims that Content you submit to CFS violates the intellectual property and/or privacy rights of any person or third party.
Termination. If you violate these Terms, your permission to use the Services will automatically terminate. In addition, CFS in its sole discretion may suspend or terminate your user account and/or suspend or terminate some or all of your access to the Services at any time, with or without notice to you. You may terminate your account at any time by contacting CFS at email@example.com. After your account is terminated, information and content previously provided by you will no longer be accessible through your account, but CFS may continue to store such information and content, and it may also be stored by third parties to whom it has been transferred through your use of the Services.
Modification of the Terms. CFS reserves the right at any time to modify these Terms and to impose new or additional terms or conditions on your use of the Services. Such modifications and additional terms and conditions will be effective immediately and incorporated into these Terms upon updating the posting of these Terms. We will make reasonable efforts to notify you of any material changes to the Terms, including by updating this posting. You should, therefore, periodically visit this page to review the current Terms, so you are aware of any such revisions to which you are bound. Your continued use of the Services following revisions to these Terms will be deemed acceptance of any modifications to the Terms.
Disclaimers of Warranties. THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. Although CFS seeks to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access to our Services, and there may at times be inadvertent technical or factual errors or inaccuracies. CFS SPECIFICALLY (BUT WITHOUT LIMITATION) DISCLAIMS (I) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT; AND (II) ANY WARRANTIES ARISING OUT OF COURSE-OF-DEALING, USAGE, OR TRADE. YOU ASSUME ALL RISK FOR ANY/ALL DAMAGES THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SITES AND ANY SERVICES AND PRODUCTS AVAILABLE THEREIN. CFS DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS OR TIMELINESS OF, AND DISCLAIMS ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES IN THE INFORMATION, CONTENT, RECOMMENDATIONS, PRODUCTS AND MATERIALS MADE AVAILABLE THROUGH THE SITES OR THE SERVICES. CFS DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.
Limitation of Liability. IN NO EVENT WILL CFS OR ITS AFFILIATES, VENDORS, SUPPLIERS, OR PARTNERS BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, INDIRECT, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT CFS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, UNDER NO CIRCUMSTANCES SHALL CFS'S, OR ITS AFFILIATE'S, VENDOR'S, SUPPLIER'S, OR PARTNER'S, AGGREGATE LIABILITY TO YOU EXCEED THE LESSER OF THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE RELATED TO THE CLAIM, IF ANY, OR ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES OR LIMITATION OF LIABILITY IN CERTAIN CIRCUMSTANCES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Interpretations and Disputes. YOU AND CFS ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO THESE TERMS OR YOUR USE OF THE SITES OR SERVICES, INCLUDING ANY PURCHASE OR USE OF OUR SERVICES OR PRODUCTS, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
If the location of the business address of the Client, or other business on whose website these Terms appear, is in the United States or anywhere else in the world outside of Canada, arbitration will be administered by the American Arbitration Association ("AAA") in accordance with either the Consumer Arbitration Rules or the Commercial Arbitration Rules as applicable (the "AAA Rules") then in effect, except as modified by this Section 14, and the Federal Arbitration Act ("FAA") will govern the interpretation and enforcement of this Section 14; provided, that if the FAA is inapplicable for any reason, the applicable governing law identified in the table in Section 15 shall apply, including with respect to Delaware law, Del. Code tit. 10 § 5701 et seq, without regard to choice of law principles. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) Unless you and we mutually agree otherwise, any in-person arbitration hearings between you and us will take place in the applicable jurisdiction listed in the table in Section 15 below.
If the location of the business address of the Client, or other business on whose website these Terms appear, is in Canada, arbitration will be administered by the International Centre for Dispute Resolution Canada ("ICDR Canada") in accordance with the Canadian Arbitration Rules (the "ICDR Canada Arbitration Rules") then in effect, except as modified by this Section. (The ICDR Canada Arbitration Rules are available at ICDR.org or by calling the ICDR Canada at 1-844-859-0845.) The seat of arbitration shall be Toronto, Ontario. Unless you and we mutually agree otherwise, any in-person arbitration hearings between you and us will take place in the applicable jurisdiction listed in the table in Section 15 below.
Except as provided herein, the arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Terms are void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. You and we agree that neither party shall appeal any award of the arbitrator, including any appeal on a question of law, question of fact or question of mixed fact and law.
We will be responsible for paying any individual consumer's arbitration/arbitrator fees. If an individual consumer prevails on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. For the avoidance of doubt, this Section 14(E) shall only apply to individual consumers.
You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR CFS WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal shall not consolidate more than one person's claims and shall not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction located in the jurisdiction set forth in Section 15 below.
If any provision of this Section is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced; provided, that in the event subsection (F) is found to be unenforceable, all of this Section 14 shall be deemed null and void and of no effect.
Contracting Entity; Governing Law. CFS is a premier partner brand of Tribute Technology. All references to "Consolidated Funeral Services," "CFS," "we," "us" or "our" in the Terms refer to the applicable entity specified in the table below, which is based on the location of the business address of the Client or other business on whose website these Terms appear, as posted on such website. Additionally, these Terms are governed by the laws of the state or province identified in the table below, again based on the location of the business address of the Client or other business on whose website these Terms appear, and without regard to conflict of law principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you and CFS agree to submit to the exclusive personal jurisdiction of the courts located in and for the "Exclusive Jurisdiction" identified in the table below, for the purpose of litigating all such disputes. Any cause of action or claim with respect to the Sites or our Products or Services must be commenced within two (2) years after the action or claim arises or is discovered.
|Location of Business Address||Product/Service Type||Applicable Contracting Entity||Governing Law||Exclusive Jurisdiction|
|Canada||All Products and Services||Tribute Technology Canada, ULC, a British Columbia unlimited liability company||Ontario||Toronto, Ontario|
|United States and the rest of the world outside Canada||All flower and memorial tree Products and related Services||Tribute Store US, LLC, a Delaware limited liability company||Delaware||Madison, Wisconsin|
|United States and the rest of the world outside Canada||All other Products and Services||Tribute Technology US, LLC, a Delaware limited liability company||Delaware||Madison, Wisconsin|
Service Detail Texting Program - SMS Terms and Conditions. If you are using the Services in connection with a Client website, Client offers the option for you to receive a one-time automated mobile text message containing service-related directions and a marketing communication, sent by Consolidated Funeral Services, also known as CFS, on behalf the Client. Message and data rates may apply. For help you may contact CFS support at firstname.lastname@example.org or text "HELP" to 201-701-6799. You may reply "STOP" to cancel. Carriers are not liable for any delays or undelivered messages.
Modification of the Sites and Services. CFS reserves the right to modify or discontinue, temporarily or permanently, some or all of the Sites and Services at any time without any notice or further obligation to you. You agree that CFS will not be liable to you or to any third party for any modification, suspension, or discontinuance of any of the Sites or Services.
Entire Agreement. Unless otherwise expressly stated herein or another written agreement between you and CFS, these Terms constitute the entire and exclusive understanding and agreement between you and CFS regarding your use of and access to the Sites and Services, and except as expressly permitted above may only be amended by a written agreement signed by authorized representatives of the parties.
No Waiver. The failure to require performance of any provision shall not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of the Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.
Paragraph Headers. Use of paragraph headers in the Terms is for convenience only and shall not have any impact on the interpretation of particular provisions.
Severability. In the event that any part of the Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remaining parts will remain in full force and effect.
Notice to California Residents. Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N-112, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the service or to receive further information regarding use of the service.